Guarantee: at least one property matching your brief within 30 days of the call, or a full refund.
Refund on success: if you, a member of your household or someone on your behalf buys a property we proposed during the service, the fee comes back to you in full within 10 days of the deed, whenever the deed is signed.
Cancel two or more days before the call: full refund, automatically. If we find before the call that we cannot help you, we refund you in full. Full policy in the terms.
How we are paid, in full
You pay the fee above. After that we are paid by one side only, never both, and you know which before you commit: either the agency we introduced you to shares its commission with us — and then we do not negotiate for you — or you ask us to negotiate for you and we agree that fee with you in writing first. Section 7 of the terms sets out both.